Contact – Fenice

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Common Questions

01.

What sizes do you offer?

We offer a wide range of sizes to suit all body types. Please check our size guide on each product page for detailed measurements to help you choose the perfect fit.

02.

How can I track my order?

Once your order has shipped, you’ll receive an email with tracking information. You can also track your order by logging into your account and visiting the “Order History” section.

03.

Do you offer free shipping?

We offer free shipping on all orders over a certain amount. Check our Shipping Policy for more details on qualifying orders and available shipping methods.

04.

Can I return or exchange an item?

Yes! We accept returns and exchanges within 14 days of receiving your order. Please refer to our Returns & Exchanges policy for detailed instructions.

05.

How do I know if an item is in stock?

Product availability is updated in real-time on our website. If an item is out of stock, you can sign up for notifications to be alerted when it’s back.

06.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as secure payment methods like PayPal.

07.

Can I change my order after placing it?

Unfortunately, we process orders quickly, and once submitted, they cannot be modified. However, you can cancel the order and place a new one if needed.

08.

Do you ship internationally?

Yes, we offer international shipping to a variety of countries. Please refer to our Shipping Policy for more information on international rates and delivery times.

09.

How do I care for my clothing?

Each product page includes specific care instructions. For general guidance, we recommend following the care labels and washing clothes with like colors to maintain their quality.

10.

How do I apply a discount code?

To apply a discount code, simply enter the code at checkout in the “Promo Code” field before completing your order. The discount will be applied to your total amount automatically.

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Common Questions